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What is the RHRA?

The Retirement Homes Regulatory Authority (RHRA) is a not-for-profit organization that oversees retirement homes and enforces the Retirement Homes Act, 2010 (the Act). RHRA staff process retirement home licence applications, respond to calls about harm to retirement home residents and inspect retirement homes to make sure they meet the standards in the Act. The RHRA is accountable to the government of Ontario through a written agreement called a “Memorandum of Understanding”, which is available on the RHRA website (

Public Register - In Ontario, all retirement homes that meet the Act’s definition of a retirement home must have a licence from the RHRA to operate. Retirement homes that have applied for a licence, or that have received a licence, are listed in the Public Register. The Register can be viewed at The Public Register provides information on the presence of fire sprinklers, lists the services a home offers and includes inspection reports or conditions placed on a home’s licence, as well as orders issued by the Registrar. The Register also lists licence applications that have been refused or licences that have been revoked. Retirement homes must post their licence in view of residents.

Reporting Harm - The RHRA responds to information about harm or risk of harm to retirement home residents resulting from certain events. These events include abuse, neglect, improper care or treatment, unlawful conduct and misuse of a resident’s money. Persons that suspect harm must report it to the RHRA and the RHRA manages a toll-free number –1 (855) ASK-RHRA (1 (855) 275-7472) – to receive reports. Reports of harm or risk of harm may be made anonymously. Residents are not required to report harm, but may. Reports or allegations of neglect or abuse are verified by RHRA compliance staff, and may result in an inspection of the home. Inspection reports are posted the RHRA Public Register. Residents requiring immediate emergency assistance should call 911.

Complaints about Retirement Homes - Every retirement home is required to have an internal complaints process to help address resident complaints. In addition to speaking with the home, residents may also file a formal complaint with the RHRA should they believe a retirement home is not following the Act. To file a complaint, use the RHRA Complaint Form (available on the “Residents and Families” page at and submit it with all required information to the RHRA. For more information and help completing the form, contact the RHRA.

If your complaint relates to the Act, RHRA staff will carefully review and assess it to determine what actions to take. Under certain conditions, if you are not satisfied with the outcome of your complaint, you may ask the RHRA’s Complaint Review Officer to review it.[1]

1 Information edited by Kelda Williams, Policy Analyst, RHRA (July 2015).

Kelda Williams, Policy Analyst, RHRA

Disclaimer: The information provided in this article is offered for general informational and educational purposes only. Opinions expressed are those of the writer and not necessarily In no way are any of the materials presented meant to be a substitute for professional advice nor should it be construed as such.  Senioropolis Inc. has endeavoured to ensure the completeness and accuracy of the information contained on this website. However, neither it nor the administrator of the site assumes liability whatsoever for any errors or omissions, nor guarantees the accuracy, of the information herein.

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