#1 Virtual Seniors Community in Canada Privacy Policy

Thank you for accessing the website. is owned by Senioropolis Inc., an Ontario limited company. This Privacy Policy explains how we collect and use your personal information through our online resource. It also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection and use of your personal information. By visiting directly or through another site, you accept the practices described in this Policy. We encourage you to visit this privacy policy every so often so you will be aware of any changes and updates to it.
This privacy policy applies to only. It does not apply to any offline collection of your personal information. Please see below for details.
We are not responsible for the content or privacy practices on any web site not operated by Senioropolis Inc. to which links or that links to
We recommend that you read this policy for complete information on how we collect, use, share, and secure information. Here is a brief summary of basic points we think are relevant to most of our users:

  • We may use your personally identifiable information to provide you with services and information that improves your user experience, to improve our services, and to provide you with information on upcoming events, announcements, and contests.
  • As implied in some submission forms, information is shared with some retirement communities that list with us on our website.
  • We take reasonable measures to secure your personal information, but we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.

Contents of this site are targeted mainly at Canadian users, in compliance with Canadian law.
Information Collection from Residences

We obtain on-line information about homes/residences directly from administrative staff of the residences we survey. The information obtained is specifically about homes/residences but there is a small questionnaire that those setting up an account to input residence information must complete. Very limited personal information, as it relates to that person’s role at the home/residence is obtained through that form. Senioropolis Inc. holds copyright to the information provided by homes/residences on-line or for the purpose of on-line data entry. The information is used on the website to provide a service to consumers who are searching for retirement homes in Canada. Homes are encouraged to update and review their information regularly throughout the year. Once a year the objective information provided by home/residence staff about their specific residence is extracted from the database and produced in a PDF book format entitled the Comprehensive Guide to Retirement Living®. The limited personal information obtained in the account set up section of the site is not shared with anyone and only used for survey purposes.

Information Collection from Users
We never share or sell any personal information. Information or data sharing is not part of our business operations, excepting information you send to retirement communities (your name and email address), which goes through our website form(s). We are not responsible for what clients do with your information once you submit information to them.
Several locations of permit you to enter your email address for purposes including but not limited to: to request more information from one of our retirement communities or to sign up for email newsletters. Your participation is completely voluntary, so you have a choice whether to participate and disclose information to us. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. All of our email communications allow you to unsubscribe at any time.
We may use your personal information to communicate with you about our website. We may send you a service-related announcement on the rare occasions when it is necessary. Also, you may submit your email address for reasons such as to request more information from one of our clients, to sign up for email newsletters and special offers or to request a free download PDF from our website. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. If you have submitted personal information to us online, you can always request that we delete it by emailing us at We do not sell, rent, trade, license or otherwise disclose your specific personal information.
A cookie is a small text file stored on your computer’s hard drive. A cookie is usually used to make browsing more enjoyable. You can set your browser to detect and reject cookies. Your browser’s help files will tell you how to set and change options with respect to cookies. When you set a cookie on this website, you will not have to log in with your password more than once. Your computer will store your password to our site on your hard-drive and will use it whenever it detects that you are in our site. The only people who are required to have a password at this time are home/residence administrative staff who enter data or have access to our on-line data about their home/residence.
This site uses Google Analytics to help us understand how you use the site and ways that we can improve your experience. Google Analytics cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
As we process leads, it's important for us to understand statistics about how many of the visitors to our site actually make inquiries to our clients through our email and other query forms. This is the kind of data that cookies help us to track, making it possible to offer users the most relevant information about retirement communities.
We also use social media buttons on this site that allow you to connect with your social network in various ways. For these to work, social media sites (including Facebook, Twitter and others) will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
All data is stored securely on our servers, using appropriate measures to protect against the loss, misuse and alteration of data used by our system. When Senioropolis Inc. sends you emails, we may use tracking, cookies or a web beacon or these may be part of third party software we employ in bulk emailing. These only allow us to determine the number of people who open our emails and where traffic moves within our site. When you click on a link in an email, we may record this single response. All of these identifiers collect very limited information that helps us with our marketing initiatives and is likely to include no more than the time and date of a page being viewed and the name and location (url) of the page on which the Web Beacon resides. If you are concerned about this, you can disable identifiers by disabling HTML images or refusing HTML (use Text only) emails via your email software. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
External Site Links links to other websites on the internet. Content and Privacy Policies are the responsibility of their respective owners.
Advertisements on the site may be provided by outside companies or may be designed by our staff. Advertisements may contain cookies but they are not accessible to Information about the number people visiting the site &/or ads &/or specific residence pages may be made available to advertisers/residences who are part of the site. No personal information about site visitors is conveyed to advertisers.
Communication to Retirement Communities and Advertisers
There are times where we may use the contact information provided by residences to contact them for specific purposes related to our book or website. For example, we may use your telephone number, fax, email or address to convey information to you (or obtain information from you) for the purpose of collecting/updating information about your retirement home or conveying information about our website or publication.
Data Collection
Information is entered into the website in one of two ways, either by the site administrator through a secure site administration page or by a retirement home contact person through the “Home Administrators” page. Only one contact person per home has access to their specific database and only the database connected with their email and password can be accessed by them. Each contact person is identified by his or her email address that they enter into our system and a secure private password automatically emailed to them by our website (they can change this password once they enter the site for the first time). The password is only known to them and the site administrator. If they are affiliated with a larger company special permission from the administrator can be obtained to share this password with a specific head office staff person for the purpose of data entry and review before publication. When the administrator is made aware that an employee is no longer working at a residence, the password is changed by the site administrator so that former employee can no longer enter that residence’s pages. It is the responsibility of the residence to inform us of a change of contact person/email address. When setting up an account to generate a password and access to our questionnaire, limited information related to employment of the contact person at that residence is obtained and only used for statistical purposes.
Contact Information
If users have questions or suggestions related to our privacy policy, we can be contacted at:
Senioropolis Inc.
8000 Bathurst Street, Unit 1,
P.O.Box 30033 RPO New Westminster,
Vaughan, ON
L4J 0C6
Phone: 844-585-7255


Lumino Health
Comprehensive Guide to Retirement Living in Canada

Comprehensive Guide to Retirement Living®
(FREE PDF Download)

Canada-wide – 23rd Edition

  • What is a Retirement Residence? and Who Needs One?
  • Retirement Residence & Long-Term Care Visiting Tips –Important Questions to Ask and Things to Look For when touring
  • Emotional Aspects of Relocation
  • How to Make the Transition Easier
  • What if a Retirement Community is not the Right Option?
  • What is Long-Term Care?
  • Community Resources
  • Housing Options
  • Resource information on goods and services for seniors
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The Guide

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